FAQ

The Frequently Asked Questions (FAQ) pages contain the most common questions that a client or potential client can ask and the answers to those questions.
The design is in a strict question and answer format. Users can use the FAQ to find the answers to some of the key questions about our company, commercial policies or website.

1- How to become a client of Espressomat Factory, S.L.U.? Contact us to find out about the products that may interest you, and once the decision has been made we will proceed to register you as a client in order to receive a quotation or proforma.

2- Who can be a client of Espressomat Factory, S.L.U.? Basically we work with coffee roasters or distributors of equipment for the hotel and restaurant industry. If you belong to one of these two types of company, we are apotential supplier of yours.

3- How to make money transactions with Espressomat Factory, S.L.U.? All operations will be carried out according to the agreements with each client and for initial operations we will always work with advance payments and Due-Freigt / Ex-Works.

4- What guarantee do the equipment have? The warranty is 1 year for all those components of the machines that are likely to have suffered a factory defect. The items used in daily use, such as filter-holders, showers, gaskets, etc. are not granted for warranty. The warranty is effective once the damaged parts have been received and checked.

5- What is the spare parts policy? Our spare parts policy is simple. We have all the necessary spare parts for our equipment, so we can send our customers everything necessary in only 24h-48h. You can also ask for spare parts from other brands, with deliveries of 72h-96h, and shipping is always due-freight, either using your or our transport agency.

6- Are returns accepted? Only in extraordinary cases and accepted by both parties can the equipment be returned to the factory to be examined or repaired. Repairs are never considered under warranty.

7- How do I access to an exclusive distribution? If you are interested in an exclusive distribution in your region or country, please let us know your proposal and we will consider it asap.

8- How can I work at Espressomat Factory, S.L.U.? If you are a qualified technician and want to have an opportunity with us, please send us your CV by e-mail and we will get in touch asap.